[Resolved] Volkswagen India — regarding unavailability of basic parts in your service center at hubli

Balegar Buildcon

from Kunnamangalam, Kerala

Address:

Dharwad, Karnataka, 581110

Hello,
My self Avinash, I am using Polo car since 5 n half year and it's running is 150, 500 km as of today.
I had given my car for 10th service today in your SO CALLED service station at Volkswagen showroom, Hubli.
But the thing is I couldn't get basic parts in your service station. If it was first time since my 10 services, I could never mind, but I visited your service 16 to 17 times for 10 services due to the same voice which I heard in every service that ' Sir parts are not in stock and we need a week time to get that part'.
For every service I spent Rs. 1500 extra for visiting to your service station.
And one more important thing that, today morning when I left my car for service, after that I visited your showroom at Hubli and decided to buy AMEO DSG vehicle and I was about to book vehicle in 2 to 3 days. But in noon when I got call from your service advisor saying that parts are unavailable, I changed my decision and decided not to buy your company even though cars are best in its class, because of worst condition I faced during last service.
Lastly I request you to take precautionary actions, so that your company vehicles should get good services at your workshop.

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Nov 13, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Oct 07, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated on 27th Sept, 2017.

We have not received any response to our request dated on 30th Sept, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India