[Resolved] Volkswagen India — repair issue in steering wheel - throwing irritational sound

kamlesh K Sinha

from Munnar, Kerala

Address:

400706

I had visited vw nerul navi mumbai workshop for regular service and repair of indicators.
At time of handing over the vehicle steering wheel was working properly without any noise. Sales engineer advised that combination switch is not working and need to be changed. It costs about rs.10000. After repair and servicing the moment i drove out from the workshop i observed that some irritating noise is coming from steering wheel whenever it moves clockwise or anticlockwise.
When i raise complain with sales engineer he said that it is because of some issue in suspension breakage. It appears that he was aware of the issue but did not reveal otherwise how come he knows about the suspension damage without physically seeing or verifying the vehicle. Service quality as well as response is very poor.

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Feb 4, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.

Assuring you of our best services always.

Yours sincerely,
Customer Care
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in