[Resolved]  Volkswagen India — replaced duplicate headlights while given for periodic service

Dear concerned,

With very disappointment i am dropping this complaint.

From 2012 onwards i am giving my vento car for periodic service in mannuthy showroom, thrissur dist, kerala.

One time i met with an accident and car rear side was damaged. Vw assisted for claiming insurance and i got the claim amount. But, when i taken the car from service center the front bumper was not mine and it was replaced (I. E. Front bumper in my car is some one else and not my old one, moreover there was no damaged happened to the front portion).

I complained in the showroom and they replaced me with a new bumper.

Now, last time i given my car for service in the same mannuthy vw service station and they replaced my headlights without my knowledge and fixed a duplicate one.

Now only it was noticed that water molecules & vapors are inside the headlights. I complained several times and no action.

I need vw india to take action against this and replace my car with 2 new headlights. Treat this as top urgent.

All car details as under:

Chasis # wvwa13609dt035506
Engine # cln228872
Month & year of manufacture: jan 2013
Model: vw vento 1.6 diesel highline

If you want to contact me, please check the details in your database (With above provided details) and you will find out.

I will await your call for with a +ve feedback.