[Resolved]  Volkswagen India — request confirmation of first service billed items

Address:

Chennai, Tamil Nadu, 600073

Dear volkswagen team,

I have purchase volkswagen vento 1.2l tsi on 30/10/2018. Regn: tn-11-aj-3861.

I have called your customer care toll free number [protected]. Mr. Satya has taken and call and informed that volkswagen doesn't have this information and that i should contact the dealer.

I would like to get the confirmation from volkswagen team and not from the dealer. Please understand that i have purchased the car from volkswagen and my service/warranty is a contract with volkswagen and not local dealership. Hence, i expect to cross check dealer communication with volkswagen itself.

The dealer kun volkswagen has charged me the following parts during my first year service.

Are the following items mandatory during the first service of vento 1.2 tsi. I would like to know the mandatory items as per volkswagen:

1. Wheel balancing for an alloy wheel (Mandatory / optional)
2. Wheel alignment (Mandatory / optional)
3. A/c disinfectant (Mandatory / optional)
4. Paint protection uv (Mandatory / optional)
5. Windscreen/wiper cleaner part code g-052164m1 (Mandatory / optional)

I don't feel that the above are mandatory to maintain warranty. It should not have been told as mandatory to perform and charge the customer.

What is the use of wheel alignment and balancing if tire rotation is not done. This is counter intuitive and insane.

Also, the labour for first service has been charged at inr.2584. Isn't the first and and second year service under warranty supposed to be free, meaning without labour charges?

Thanks & regards,
Kamesh