[Resolved] Volkswagen India — road assistance has been pathetic

Shashikant Bagwe

from Mumbai, Maharashtra

Address:

4000053

It was my first time to call any road assistance service, that too a branded company volkswagen india, on a sunday returning back from vasai, i was stuck in a traffic jam and it was raining heavily suddenly smoke started coming out from the bonet of the car. When checked i found that the radiator fan had come down and was touching the engine and the back cover was getting melted. That when i decided to call the toll free number of volkswagen road assistance 24x7. It took approx 12 minutes to answer my call after listening to the query the associate disconnected the call. I thought the call must have be disconnected due to drop in network, so i again tried calling after which it was answered after 15 mins and then without listening again the call was disconnected...

I have never ever seen such a pathetic service been provided to the customers...

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Oct 3, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Sep 02, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 23 aug, 2017.

We have not received any response to our request dated 26th aug, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India