[Resolved] Volkswagen India — rude behavior

Abhianv

from Indore, Madhya Pradesh

Address:

Gwalior, Madhya Pradesh, 474001

My self abhinav bansal i have polo and vento car.
Today i swnd my staff at gwalior service center to buy a high tone horn for my car. When my staff came back i find there is only one horn is given to him i call mr yadev for this this issue but he didn't take my call so i send my staff back to service station. When he reach their and ask about the horn mr yadev start shouting at him. My staff called me and said bhaiya he is shouting at me what should i do i ask him to give phone to mr yadev but mr yadev very rudely refuse to take my call, i ask my staff to tell him i don't want to return the horn but just talk to me but he didn't.
This type of rude and bad behavior is not acceptable to regular customer i always get my service done at service station.
Kindly do the need full.

Abhinav bansal
[protected]

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Jan 7, 2019

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India