[Resolved] Volkswagen India — sales & service apple auto volkswagen whitefield bangalore
JJaveed91Shaik on Nov 24, 2018
Vehicle sold on 21st jan 2017, during the first service at the above mentioned team, the windshield was damaged, the rear bumper was brushed with scratches adding the rear mudflap to be broken (Jan 2018). The mud flap was fixed in the month of feb 2018 improperly causing the same to make rattling noise. I have lived with it. However in nov 2018, i find that the extended warranty has not been provided to me! I call back for the same, after 15 days i receive the extended warranty. No proper communication from the crm manager. Can volkswagen look into this? Volkswagen, your competitors do a better job in crm, i am expecting a proper response. Very unhappy with volkswagen.
Complaint marked as Resolved Dec 25, 2018
[Nov 24, 2018] Volkswagen India customer support has been notified about the posted complaint.
Verified SupportVolkswagen India Customer Care's response, Nov 24, 2018
Greetings from Volkswagen Passenger Cars!
This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.
We request you to please share your Car registration no and Contact number, in order to enable us to address your Query/Concern.
Assuring you of our best services always.
Volkswagen Passenger Cars India
For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
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