Volkswagen India — service- a complete failure

Address:

Bangalore, Karnataka, 560034

Hi,

I serviced my car in the first week of feb 2018 at vw authorised service centre at bangalore north, nagavara and i am completely unhappy with the service as the following week i was travelling with my family to mysore and the car behaved very different and could speed up above 80 km as it was vibrating very badly and luckily i managed to reach back safely. Unhappy with the whole experience returned back to the service centre to explain the same they advised me to change the tyre and alloy wheels and also a loud noise from the ac could also be heard, however was not happy with the way i wa s dealt as it was totally unprofessional and just after the service thats the worst i could expect from such a big company/brand. I talked to the gm and he was being very diplomatic and unreasonable. However when i consulted other experts i was very clearly told the alloys were fine it was only the tyres that needed to be changed and i did the same and the problem vanished. The service centre experts only boasted about their knowledge and hardly had the same understanding among themselves as everyone had their own version and explanation and none of which were correct. I truly fail to understand how can we let go of this kind of service as the first thing my long drive could have been fatal just after the service as they were not able to identify there was a problem during the service and want to bring this to everyones notice and really ensure that this does not happen to anyone else. Kindly guide and help regarding the same as i don't want to leave this at this stage and keep quiet about it. I am trying to take legal action against them and ensure it does not happen to anyone.