[Resolved]  Volkswagen India — Service and Response

Address:	Bangalore, Karnataka, 560010
Website:	www.vicky.in/servicestation/car/volkswagen/bangalore/volkswagen-rajaji-nagar-service-station

Hello,

I gave my car a couple of weeks ago at the service station Volkswagen Palace Cross in Rajajinagar, Bangalore. I was told about a problem in the spark plug, fuel filter and ignition wire. The parts weren't available and hence ordered. The parts have been replaced and still the problem hasn't been solved. Newer issues are being reported by the manager who is responsible for my car. The response has been sloppy, things are not being clearly reported and I have no idea when I would get the car back. We all have jobs and it's extremely difficult to find time to visit the service center and follow up on a daily basis.
At the moment, I am being told that a "testing instrument" isn't available and needs to be got from another VW service center. This is ridiculous.

First of all, the number of service centers are few. Secondly, they don't have parts and testing instruments. Thirdly, there is no clarity and a clear response from the personnel. As consumers, we find this very painful and prevents us from preferring Volkswagen cars. And ofcourse, the bill speaks a completely different story.

I am looking forward to a quick and informative reply from you guys atleast.
Kindly help.

Have a good day.