[Resolved] Volkswagen India — service blunder. | |||
Hi On 13th july'19 i sent my car dl 12cc 1753 to volkswagen service center-a-18, a block sector 6 noida u. P for engine check light, my car was running perfectly fine on the time of check light which came 2-3 days back, when the car came back from the workshop on the same day it was fine, but the next morning car didn’t start and a new problem epc light was coming so i called up mr. Rajnish advisor (+[protected]) he sent some technician and afterwards he said that the car needed to be towed for further inspections and you have to bear the crane charges even though it was not my fault. He kept my car for 2 days then again asked me to take it as it’s working fine now. Now today 16th july'19 again i’m suffering as again epc light is coming and this time i spoke to mr jasprit manager (+[protected]) about this and now he expects me to pay again for the towing charges even though i’m not at fault the fault arises when my car came from the workshop. Kindly look after this matter and resolve it as soon as possible as i’m suffering without the car. Thanks Raman [protected] Was this information helpful? | |||
Aug 27, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jul 27, 2019 Volkswagen India Customer Care's response Dear Customer, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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