Volkswagen India — Service

Team Volkswagen,
It was my dream to buy a Volkswagen car, with god’s grace I bought it on 23/04/2015. Everything was going well till 20th of this month. On 20th I was traveling to Velankanni Church( Tamilnadu ) from Kottayam (kerala) with my family. 21st morning around 1:30am there was a sound coming from my engine side. Then I contacted the roadside assistance number they guided me to local dealer in Trichy (Susee Automotive Pvt Ltd.)
I spoke the Service manager of Susee, he promised me that he will sort the issue and give the car on 22nd evening. On relying the manager we took taxi and went to Velankanni Church and evening we came to the dealer they said they couldn’t find the issue with the car. Manager asked one more day to find the issue. So with family I stayed in Trichy for 3 days. In meantime I raised complaint in customer care they couldn’t help me in that, I requested them for higher officials email or phone number. They told don’t have permission to give that.
I am loosing my patience because company like Volkswagen team couldn’t find a simple sound coming from a car within 3 days of span . That means your service team is not well trained and equipped .So how will I give my car to unprofessional service team. I gave my hard earned money to buy this car, the dealer treating us like slums. Now I understood it was bad decision to purchase this car. So tomorrow onwards I am going to start a campaign to educate people not to trust this brand.
Thanks And Regards
Tharesh Mathew
Mob: +[protected]
Vehicle registration Number KL 05 AL 4312
VIN: W V W M 14607F T 059020