[Resolved]  Volkswagen India — Service center not delivering the vehicle

Address:

Bangalore, Karnataka, 560062

I have given my car (Vento Highline) for regular service in April 2016. They have delivered the vehicle after service. But lot of damages to the dash board and lit of sound and noise after the service. Thanks to Volkswagen palace cross, Hesaraghatta service station.

I have raised a complaint on Twitter once I found there was no intent of the service center of listening to my problems.

Then, the service center manager, Sonia D'souza called me and asked me to get the vehicle. I said, I will get the car later since I was travelling.

Finally I have the car again to them on 8th June and today is 16th June. I don't have a hint of delivery date and no follow ups of mine were answered.

I've been calling Sonia since 1 week for support but no support. Constantly ignoring calls, disconnecting the calls on the face, "so what" attitude has been prevailing all through these 8 days.

Now, I have started doubting whether my vehicle is safe or they lost it, or may be the intentions may be of theft.

Please help me in getting my vehicle back.