[Resolved]  Volkswagen India — Service Grievance

Address:

Volkswagen Madras South, OMR Chennai.

To Whom It May Concern,

I am writing today to complain of the poor service I received from your Volkswagen Madras South OMR outlet, on December 1, 2020. I was visited by a representative of the service center, Mr. Abdul, on that day.

I had given my VW Polo for the 15k or 1 year service, which was not inspected properly when filling the job card. The car was received on the 30th of November and during the delivery on the next day, the rear bumper had few scratches on the left corner. While enquiring to the service advisor he mentioned that it was already there when the car was delivered, which is not.

I am owning this vehicle for the past year and has not a single scratch on it except the one which was there during the delivery of the vehicle(rear right panel above fuel lid). I have informed to the service advisor about the existing scratch which was then noted in the job card. The service advisor has then guaranteed me that it is his responsibility to get the scratch in the bumper to be rectified after a huge argument.

I have informed the same to the service manager and had been doing a follow up for the same, and there is no positive response. I am most annoyed that this is not being taken forward nor considered to be responded.

I trust this is not the way Volkswagen wishes to conduct business with valued customers—I have been with you since 2013 and this is my 3rd car with Volkswagen. I have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Thanks.