[Resolved] Volkswagen India — Service issue along with delay of 8 days

aditya9383

from Nagpur, Maharashtra

Address:	411022
Website:	www.volkswagen.co.in

My car no is mh12 mb8466 polo m blue. I gave my car to resolve some technical issue on 26th april 2017. These people gave me commitment that they will return it with in 3- 4 days but they delayed by 2-3 days more from the actual date. I received my car back on 6th may 2017.
Now same thing happened again with the same technical issue after 2 days after number of calls again they took my car but not gave any commitment on the delivery side. I also need to bare petrol charges. This caused me a big loss as im also working in marketing company & without car it wont be possible to do my job.
Kindly take the issue against these people as they do not stand on there words & do not revert on time.

Was this information helpful?

No (0)

Yes (0)

Sep 10, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in