Volkswagen India — Service Issue with my vento Comfortline Diesel Car

Address:

Rohtak, Haryana

Dear Sir, Trust you're doing well. I'm an owner of Vento Comfortline Diesel Model Car of your company having Registration Number- HR 12 U 6266. I got my car serviced on 6th February 2015 from your Dealership at Rohtak, Haryana. It was second Service of my car. I work in Delhi which is around 80 Kms from Rohtak. The card started giving on the very next day of getting the same serviced. The indicator was blinking refering to trouble in the Engine Management System. I called the Service Office at the Dealership and he told me that its a small trouble and suggested me to either bring car back to Rohtak or take it nearest Volkswagen Service Center. He also assured that car will not breakdown at all. I took it to nearest Service center at Moti Nagar, Delhi. They got it checked and told me there was some issue with the Air Filter which they have reset and it will not give trouble. The indicator referring to Problem with Engine Management System again started blinking the next day. I thought to take it back to Rohtak Service Center but wasn't able to take leave because of Year End Work pressure. One fine day when I was driving to my office, the second indicator referring to trouble in Engine Purification System, lit up. I slowly drove my car to my office. That prompted me to call the Customer Care to complain about the service, who instead of giving help referred my case to the same service Center at Rohtak. Rohtak delaership called me and asked me to bring car to Rohtak Service Center and once again assured me that its a small problem and will be rectified in 15-20 minutes. I showed my apprehension to theme that car might breakdown while driving 80-100 Kms to Rohtak. They assured me that nothing will happen as this is a small problem. I took my car to the service Center on Saturday, 14, March 2015. After Checking they told me that there was some wiring and connector issue as current is not passing through properly and the same will have to be changed and cost will be approx. Rs. 1600. I got a call again in the evening from the service Center that they have changed the connectors but problem still persists and i will have to leave my car with them for one more day. I got a call this morning from them that they have found out the fault and there is wiring issue in the engine and 3 wires needs to be changed and the cost of the same is Rs. 6000. I want to understand that if there was wiring issue in the engine then how come connectors were replaced on the first day. I'm highly dissatisfied by the Service provided by Volkswagen India. Firstly, my car which was fine develops a snag just after getting the same serviced. Secondly, the service Center people kept assuring me that problem is small, then how come a small problem is being diagnosed after keeping vehicle for 2 days and cost of small problem is Rs. 6000. I don't know but I feel service was done by incompetent people and car developed problem during the Service. My car has clocked only 32, 000 Kms and if the car develops wiring issues in short time, then I really doubt the quality of product manufactured by Volkswagen. If a customer has to shell out Rs. 20, 000 Bucks for every service then I think its better to use Taxis and rather than buy a Volkswagen Car. I'm a loyal customer of Volkswagen. I have two Volkswagen Cars, One Vento and One Polo but I somehow feel cheated now. I bought Volkswagen Cars because of the brand trust and quality of Cars your make but I don't think its the case anymore. I use to have Maruti Esteem Car before this and trust me I didn't had any major issues with the car and I clocked 1.5 L Kms with that car. I was thinking of bettering that experience but in turn I'm disappointed. Even your customer care is of no help as they redirected my complaint to the same service center instead of taking any action against them and helping me out by getting my car rectified at the nearest service station. I'm writing to you to look into this and otherwise I will have no option but to move to the Consumer Court. Hope I will get a resolution to my problem. Regards, Ankur Beri +91 [protected]