[Resolved]  Volkswagen India — Service Quality & Customer Handling

Address:

Mumbai City, Maharashtra

I had given my car for 4th Paid Serivce @ Autobahn Automotive Pvt. Ltd.Off LBS Marg, Kamani Kurla (W) on 9th January 2015 Apart from the regular service, I have requested the service guy to check the following. A. Front Door was not getting locked with the key B. There was a sound while breaking C. Wheel Alignment I have been told that, they will provide me the estimate in sometime before starting any work. Finally estimate reached to me on 12th January 2015 at 11.45 AM, after continuous follow up. The service provided to me was pathetic, least to say. The kind of language used by the service centre people was not acceptable . I haven’t gone there asking some charity from there. No follow up. No communication, if at all they do call, all false commitments. I understand there is work and it needs time, but that needs to be communicated to the customer appropriately. The service manager itself was giving false commitment and was very rude while talking over the phone, leave alone the Service guy. I would not recommend anyone to visit Autobahn Automotive Pvt. Ltd, as they lack in experience in talking to customers. I have also asked to do a Interior cleaning with 3M products. Least to say, the quality is extremely poor. I have done that before in a different service centre and they have done a superb job. But Autobahn is nowhere near and the quality is very poor. Guys – Do a second though before giving your car at @ Autobahn Automotive Pvt Shajith