[Resolved]  Volkswagen India — service reminder calls for past 2 years, despite telling the car is no longer with us.

Address:

3rd street, Post Office Road, Ambattur Industrial Estate, Chennai, 600058, Chennai, Tamil Nadu, 600058

I took my son’s volkswagen vento car, once to volkswagen service station in ambattur industrial estate, chennai 600058, more than 1.5 years back. I was not happy with their service team at all. I took the car to their vellore service centre and resolved it.

About 6 months back, this vehicle was sold.

But, the ambattur service center continues to harass me by service reminders, despite repeatedly telling them, that i am not with them for past 2 years. Went to the service center, and was surprised to see an iso certified company does not have a complaint register. The people refused to provide one too.

I sold the car about 6 months back.

Suggestions:

All vehicles have a service schedule in months or mileage. After 2 or 3 cycles the contact number can be removed from the data bank system.

I want a reply on implementation from service head in mumbai on this. Want the corrective, preventive action taken, also the horizontal deployment action taken.

I see the customer satisfaction index is only 43 %. Extremely poor. With in competent managers in the service stations, nothing better can be expected.