[Resolved] Volkswagen India — service was poor in pondicherry star cars (volkswagen authorised service centre)

Saravanan Rajendiran

from Chennai, Tamil Nadu

Address:

Viluppuram, Tamil Nadu, 604307

This complaint is raised in order to inform that the volkswagen car service centre in pondicherry. I recently serviced my car for changing lower arm /strud bush for both front wheels and they charged 12000 plus. After the service am getting more noise on the both side of wheels. And sound is getting increased. If i complaint again, they are not responding properly. And i noticed it was not repaired/changed properly. I think they didn’t change the proper new parts. Suspecting they have put old parts for one side. Now got tensed on this case. Planned to service again with different workshop. Outside mechanics (Experts) are most better than volkswagen trained mechanics. All service delivery peoples are aimed on only money not on best service.. Because of these quality of volkswagen is going down.
So please peoples, don’t leave your vehicle in pondicherry starts volkswagen service centre. They are not having proper trained experts.

Ganesamurthi
Tn16b5846
[protected]/[protected]

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Dec 30, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Nov 22, 2018

Updated by Saravanan Rajendiran Hi,

The Reported case fixed with zero charges .

Verified Support

Nov 28, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India