Volkswagen India — Sewri workshop.

Address:

Mumbai City, Maharashtra

To, The Manager, Volkswagen Workshop, Sub: Car Service not done properly. Sir, This is regarding my Volkswagen Polo Highline SR Model... Vehicle Number: MH 43 AN 1620... There is so much of rattling sound... As well as sound from all the four door panels. After repeated reminders... And as told by your staff that as there is mounting sound, so they have replaced it... But no it has just been lubricated And told me it has been changed and this is unfair on your end and so I would put this matter to the higher authority for this false commitment. It's my new car almost a year used and the sound is as if it's a taxi, is this the work ul do in the paid service? Your service manager at the Sewri workshop does not know even which parts are company fitted. Being a SR model spoiler, skirting and muffler have been company fitted... And your Manager questions me and tells me it's not company fitted and has a huge arguement over it. Further they informed me that tire rotation has been done, which has not been done cause there was a puncture in one of the tire and that tire hasn't been shifted from its place. This is unfair on your part. As concerned the wheel alignment and balancing has also not been done which was informed to me by your manager and even that hasn't been done. I have even given my car earlier for the same issue but there is no proper service done. If this continues I would not like to do so but without any option left will have to put this matter to the higher authority. I want a proper service done to my car at the earliest.Give me their contact details of the higher authority. I would request you to look into this matter at the earliest. Reply back asap Yours Truely, Karan Vijan