[Resolved]  Volkswagen India — singasandra service center damaged my car

I had given my polo reg numbered ka03mq 1419 to singasandra service centre, bangalore on[protected] coordinating with mr. Naveen. I had opted for pickup and drop facility. After the service, when the car has come for delivery on[protected], i found the front number plate was broken and exactly behind the number plate there was a damage (Hole) on bumper. Immediately, i took the pictures and video of it, sent to naveen and the vendor and i denied the delivery of the car and returned. On 5th, naveen called me and said, shall i mold the bumper and replace the new number plate and give you. I disagreed and asked him to replace the bumper as the damage was quite big

Again, today i got a call from service centre and the response from them was sick. Instead of replacing the bumper, they are trying to manipulate the things and saying that the damaged on bumper is a old one and it’s not their fault!!. They are not ready to give explanation on how number plate broke!! This is so annoying and didn’t expect this kind of service from your company.

I need a clarification on how the number plate broken and damage happened on the bumper and it should be replaced immediately without any delay.

Find the attached mails before and after service sent from your service centre.

I would demand immediate response and delivery of my car asap. It is already crossed 48 hours in service center after the damage.