Volkswagen India — smoke comes out from silencer

Address:

Ahmedabad, Gujarat

Respective sir, this is Dharmendra from Ahmedabad. Purchased a vento car from a local dealer parklane cars pvt ltd. dated 11/04/13. car. no. GJ 01 RB 3637. chassis no. WVWC13609DT047888. ENGINE NO. CLN235220. COLOUR BLUE, IN THE NAME OF DIPALI DHARMENDRA MANDALIA The problem is I am suffuring from heavy smoke comes out from a silencer since last 2 months. i have given to his work shop on 28/12/14. for last 4-5 days they could not find any solution in that. they said this is in warranty period so u dont have to bother for any charges. but from yesterday the said we have to dismental the engine of this car and then we will check the further but for that u might have to pay a charges for that. I have visited myself so i totally disagree with this and said this is company's liability for the solution as its in the warranty period. why should i pay for that. I am really very disappoint with their reply. now my patience is over and i will wait for your kind reply. If decision is not favoring me on monday then i have to take a legal action on this. and may go to a cunsumer court for my satisfaction. Thanking yours Dharmendra.