[Resolved]  Volkswagen India — software update

Address:600005

Hi this govidaswamy from chennai.. I leave my vw vento for a body work shop after work finished they updated software for my car after that in 1.5 rpm it stops and raising and very knocking noise and white smoke they r telling some silly reasons... No other brand cars have like this problems. I don’t know what should i do... They r telling to change fuel injectors,, and it happens because of diesel filling.. Wat we getting fuel only we can use. We cannot buy fuel from germany.. Otherwise ur company should provide low cost of fuel injectors... Pls do something for us... Provide good technical support in india. Very very waste technical person in india they r telling a story of manufacturing the car...
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Nov 14, 2017
Complaint marked as Resolved 
Volkswagen India customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in
Verified Support
Oct 14, 2017
Volkswagen India Customer Care's response
Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 26th Sept, 2017.

We have not received any response to our request dated 07th Oct, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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