| Address: | Ahmedabad, Gujarat |
I am very disappointed with Volkswagen service & approach of the customer care manager at dealer in Ahmedabad(Automark). I purchase vento highline in 2012 July & having registration number GJ18-BA-6175. First thing within span of 2.5 year car is giving problem in second Gear & AC system. I have register complain on 27th Jan & ask Volkswagen company number but customer care has provide dealer number & they arrange appointment of 31st Jan & when I reach on same day to dealer they are refusing to take my car for service on same day. Further they ask me to drop car & they are not sure when they will give me delivery since some of the spares are not available. Now my home is 40 Km away from work shop now based on their commitment I wasted by half day & still nothing happened. Even dealer is not agree to pick & drop car in coming next week. At dealer’s place customer care manager is avoiding to talk to me on phone. My expectations are as below.
(1) First thing I would like to know why within 2.5 year gear & AC system is not working what is root case of the problem & what is corrective action.
(2) Being Volkswagen customer why I have to visit dealer apart from regular service in just span of 2.5 year? It is question of reliability of vehicle? & of cause brand name?
(3) Arrange pick up & drop in coming week for my vehicle & resolve the issue
I request vw to resolve above as early as possible & contact me on my mobile# is [protected] Was this information helpful? | 
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