[Resolved] Volkswagen India — Spare parts availability | |||
I have purchased a Volkswagen car on October 3rd in Coimbatore (Tamilnadu). Due to some minor accident happened, my cars rear view mirror was broken. I went to the service centre and asked for the replacement for the mirror. They informed that the stock is not available with them currently and it will take one week for them to replace it (Place an order and it has to be received). I didn't expect for such a basic accessory, stock is not readily available with them. Just thinking for any other accessories I don't know how much time it will take for them to replace it. Very disappointed with that. Was this information helpful? | |||
Feb 14, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Jan 07, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Jan 14, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 04th Jan, 2017. We have not received any response to our request dated 07th Jan, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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