Volkswagen India — spare parts

Address:

Karur, Tamil Nadu

Dear All, iam owning a volkswagen vento TD car. My place is Karur, TamilNadu. My cars rear bumber get damaged two days earlier and i approached your dealer in Trichy " Susee Automative privtate Ltd " for replacement of my rear bumber. I had bought the car from the same dealer. But they said we are not having rear bumber with us. when i asked them when can i get it, they said the company provides me only certain spare parts and in that bumber is not there. i was highly disapointed and then approached near by coimbatore dealer. i had made two paid services with them." Ramani cars private ltd". There also i got the similar type of answer. If iam not wrong, a company/dealer who sell a car should provide spare parts services with out fail. Please let me know what to do next. Can i take to ligitation? My name is Asokan. My car number is TN 47 AA 9191