[Resolved] Volkswagen India — sundaram motors, chennai service issue

b.ravishanker

Address:

Whites Road, Chennai, Chennai, Tamil Nadu, 600002

From: B. Ravi Shanker
To: crm.chm
Cc: 'service.cre' ; 'VW Customer Care' ; 'Volkswagen Customer Care' ; 'Vw Sundarammotors Co Service' ; Customer Care VWFSIN ; Your VW Service Center ; [protected]@volkswagen.co.in
Sent: Wednesday, January 22, 2020, 03:47:16 PM UTC
Subject: Re: Vento service-TN 20 CX 3441-A/C vent damaged

Dear Ms.Sindhu,

I reported this complaint to Balaji on 19th Jan'20 (Monday) and he accepted that the subject complaint was not there in the record when he booked my car for service. I am not here to make false claim. I called him couple of times today to find out the status and he did not pick up my call.

I have great regards and confidence on TVS quality but this type abrupt lie/bluff is really shocking to me.

+1 photos

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Feb 27, 2020

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 25, 2020

Volkswagen India Customer Care's response Dear Customer,
Greetings from Volkswagen Passenger cars!
We value your association with our brand and appreciate the time you have invested in sharing your feedback.
We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.
In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in
We thank you for being our valued customer.
Assuring you of our best services always.

Yours’ Sincerely,
Customer Care- Volkswagen Passenger Cars
Division of ŠKODA AUTO Volkswagen India Private Limited
(formerly known as Volkswagen India Private Limited