[Resolved]  Volkswagen India — suspension problem

Address:

Mumbai City, Maharashtra, 400056

I took delivery of my new polo tdi in sep 2017. It was all ok and was completely happy with performance of car. The car has only done 2500 kms now. The rides are bouncy with various thud sounds. The stability while driving a new car is gone. Every time there is need to apply brakes to reduce bouncing of car. I keep tyre pressure usually to 32. I complained about this to volkswagen mumbai west service centre located at andheri east. Their experts took test drive and they simply denied anything wrong with the suspensions. This clearly shows that customers view point is of no importance. Upon great insistence they agreed to replace but did not assure that it would be free of charge. They said it was all upto volkswagen company to approve the replacement for free.
They told me that they can start process to replace after march 31 due to over load. Now on april 2 suspensions are not available. So i need need to wait for 10 more days already i have waited for 15 days. I don’t think they are interested in solving the problem. Their behaviour is very indifferent and false assurances are being given.
I am fed up of non cooperation of service centre and unnecessary delay. The enthusiasm of owning a sturdy and stable car premium car from a german company just seems like a no more.

Looking forward to your cooperation in helping solve the issue and restore my trust in product from your esteemed organisation.

Best regards
Chetan mehta