[Resolved]  Volkswagen India — terrible service, damage to car

Address:

Bhayander East, Mumbai City, Maharashtra, 401105

I have been a proud owner of vw vento diesel since 2017 with the safety, stability and comfort it had provided during long or short journey. I have been recommending my family & friends to test drive vw vehicle before they make their decision purely on basis of my experience with this car and service centre till now and have been following all their advice to replace parts without hesitation even when i knew other would term is as not necessary or required.

The current encounter with the mody auto corp service centre located in mira road has disappointed me, the car was picked up by driver on 23rd july 2019 for replacing front windshield which developed leak only after two year of replacing it (Reason state sealant gets dried up)/ minor denting painting. It was promised to me that the car will be delivered back on 5th august 2019 which was further delayed by 4 days with a reason of delay as “workshop being closed due to heavy rains on 2nd aug”.

I was informed by crm that the car was already moved to stock yard and there is no damage to it due to water logging in the area of service centre, to which i informed her about expensive audio upgrade done my me being a music lover where i was informed by her there is no damage to the car. She informed me on 8th aug that car will be ready and will be delivered on 10th august which turned out to be false promise.

After following up multiple time on status of the car on 10th aug, i received a call from service center head spilling beans of disastrous news with car interiors been damaged by water as driver had kept window down however she assured me workshop will cover all expense and the car is still at stock yard. The extent of damage to car was horrifying when i had a first look on 12th aug, where i learnt rear seat was removed, boot was all in bad shape, dsp and monoblock placed in cabin were already removed by service centre and i had to ask my sound vendor to come visit workshop with me to assess damage, yet again i was promised by crm that workshop will cover for all damages either repair or replacing the devices.

The extent of damage assess by my sound system vendor on 13th aug, leaves me in no doubt that entire vehicle was submerged in water and service center head assured me of all support and fixing damage however after few follow ups on 13th / 14th and 16th aug she informed me they will not be able to cover for damages as service centre cannot claim accessories. I had been expecting a call from general manager for past 4 days which never came.

I see the entire episode as bridge of customer trust and patients which i have lost now with this service centre and reaching for your support.

My expectation is the damages that happened during the custody of car in service centre should be owned by them by replacing faulty parts and customer should not be impacted as this is a matter of brand image for vw and mody auto corp else why would someone buy such a car of visit service centre.

Vehicle number: mh[protected]xx

Following were damaged

Digital sound processing unit from audiotec fischer
Mono block from powerbase
Speakers on right hand side not working (Front component / rear coaxial) from audiotec fischer
Speakers on left hand side needs servicing from audiotec fischer
Space rings for all four speakers cabling all oxidised
Sub-woofer box damaged in boot

This over all setup cost me around 1.2 lakh in 2017 and what i am requesting is they replace all the devices with like for like or upgrade.

It’s disappointing to learn that area of this service centre is known to be prone to water logging in previous years, yet not enough corrective action is taken by mody auto corp pvt. Ltd.