Volkswagen India — TERRIBLE SERVICE - IRRESPONSIBLE STAFF

Address:

Hyderabad, Andhra Pradesh

I have a Volks Wagen Vento. I have given the said car for repair at Mody Auto at Hyderabad on 03.06.2015. The said car has handedover to garage to attend the some issues with the gear system. While on running the gear system got strcuk up & not able to move it to any gear. The matter was explained to Sericie Supervisor. On the same day when I went to the workshop the service executives are not shown much interest to attend to customer. Improper answers / indisciplined attidude with them. Expected delivery time givewn to me is on 03.06.2015. I was informed that the matter will be attended & informed the problem over phone. I have expected a call from the waorkshop, as I dont received I called them on the same day by 5.30 pm. For about an hour I am keep on trying to reach them, all the nos are ringning, but no one has attended my call. At last I could reach them by 6.20 pm.Then service executive said that, the delivery is not possible on the day as the techinician was not alloted to your car, though I informed the matter to Service Supervisor. Then I asked executive to give the phone to Service supervisor, then he said that the car has got repair you can come & pick up. I am really doubtfull whether they have attended my issue or not. I reached show room & taken back my car at about 7.30 pm. The very next day the same problem repeated with the car. From there on wards I have tried morethan 30 times, first they will not lift, if at all lift they say that they will come & check. To day is 19.06.2015. For the past 15 days no body is attending to my car for rectification. I made 5 complaints to custoer care mail ids. They also simply send a mail saying that the matter is handedover to customer care executives & given some no. when I tried to reach them one no is completely switched off, another person said that I am sorry I am leave I can not help you. Further Sr Manager sent a message saying that, I understood your problem, I will call you tommarrow. Then again He has not called me, in turn when I called he said that the gear shift has gone with your car & it cost about Rs, 30, 000. I dont know without verifying or without attending my car how can they say that the issue. For the past 15 days my car is just lying at my parking Place & I lost my business & spent more money for my travel. This is my problem, please sovle & do some favour.