[Resolved] Volkswagen India — test drive request

K seeta

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500033

I called the jubilee hilss branch for a test drive or polo gt automatic and scheduled a time for 130 pm. I received a missed call and message. Post my meeting exactly at 130 call this lady ms sandhya +[protected]. She said she called to reconfirm. I said we already fixed a time and date. Since u r next door if you can still come in 20 mins. She was rude and her ego didn't allow the car for a test drive. She lost a booking with 10 lacs! I don't really know how such people who have no patience and drive towards customer care are recruited! Anyways! Pls give her a warning and do not take any drastic action!

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Nov 13, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Sep 30, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 22nd Sept, 2017.

We have not received any response to our request dated 23rd Sept, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India