[Resolved] Volkswagen India — the low quality parts and the poor service | |||
Good evening I have purchased and ameo comforline on 29.09.2017 last year from your nasik city outlet vide registration number mh 15 ga 5040. 1. The day i got it thee very next day i got a problem of ac wherein the car was sent to your showroom and there the located the defect and said that there was a problem stating that the ac had gone in sleep mode my car was send back to me after 3 days. 2. Then my car faced a problem with the abs system and for the same i had sent my car to showroom for getting it solved and the showroom later gave me the same clearing it. 3. I say that the car was sent for my first servicing and the abs problem was occurred again and the showroom people stated that they will change the part as it is in warranty. 4. I want to say that when the car was send earlier for the abs issue my car wheels cap was tied up with nots and the same was not tied again even after servicing the same due to which i had to loose the wheel cap and due to the low quality rings which are used by your company my rings have got two dents and the wheel cap was thrown away when i was driving in the night and it is hardly driven 13000 driven and the quality which is given is of a very low quality. 5. My only grievance to you is that the car which was given to me was defective from day one as i have suffered many issues and problems in regards to that and now the part which has to be changed is not available with showroom and the car is still lying down in your company showroom and i am not satisfied with the service what your company is giving. I state that if i dont get a promt reply or feed back from your end ill make sure ill take this issue to the consumer court and take legal actions against the company. Regards Mr. Trilok singh garcha Mob: [protected] Was this information helpful? | |||
Dec 10, 2018 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 08, 2018 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||
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