[Resolved]  Volkswagen India — The service providers do not know which parts should be changed

Address:

683542

Sir,
I'm vinayakumar owning volkswagen polo from 2011. Recently i have done 120000 km service at evm volkswagen service at perumbavoor. After getting my car back i have ran about 150km and the engine warning light was blinking and coli light was steady lighting. I have noticed that the power of car decreased turbo was not working properly. I have contacted to service center and asked me to come with my car next day. They told with out looking to my car that it will b the turbo pipe complaint. The service adv name was mahin p. S.
After 2 days the give my car back and the turbo pipe complaint was there and given a bill of rs 5, 081/-
I have accepted and payed the bill. On the way back home my car shown the same problem i had. I have called showroom and get my car by there driver.
By taking 4 days of there inspection the find the problem was to pressure convector. Changed that and give me a bill date on 19th aug 2016 of rs 5000/-
And extra diesel bill was there for me to pay.
I got curious of the parts changed by the service center. And i have gone to a local workshop and shown the parts. And they told there is no need of changing the turbo pipe.
I have gone with complaint of myself to volkswagen perumbavoor branch.
They told its not there fault. And this item must replaced.
The whole bill and photo of my car service detail is attached.
Kindly give me a reasonable replay. Really i was so embarrassed.
Please initiate a refund for me.

Yours sincerely
Vinayakumar
Mob : +91 [protected]