Volkswagen India — to worst and pathetic car service

Address:

New Delhi, Delhi

Dear team,

Really its a big shame for the big branded motor company that their service center and the service team is unsatisfactory/third-class.
I have given my polo car dl-10cc-2823 for normal service on last week of july-2018. After the service, i start facing problem in ignition port the key get chocked in between when i start my car and i have turn key twice or thrice to start the car. This problem arises just after the service and then i inform the service manager (Volkswagen metropolitan_m) about this issue he didn't even bother to check it once and said we can't do anything in this. You have to pay 4500 rupees and we will replace the switch inside the ignition port that's it.

After his reply, i registered consumer complaint on this site day after the service manager called me and said you have booked an online complaint, do whatever you can do but you can't prove our fault and he spoke to me very rudely. My complaint no is (Med 25272).
Your customer relationship manager mr. Ishant called me after 2 days and ask for the issue after listening to the whole story, he said sir i will call you after half an hour but his half an hour is not completed yet. This discussion was held on 26-july-2018. Now if i try to call him i didn't pick up my phone.

So please do the needful to support in this problem.