[Resolved]  Volkswagen India — Tyre burst and different stepney size

Address:

Dehradun, Uttarakhand, 248001

I purchased an Ameo (petrol) on Jan 15, 2017
The car's front left tyre busted as the car crossed over a small pothole this morning (March 6, 2017). Surprinsingly, I was driving only at the speed of 15 kms/h and while changing the stepny I realized that stepney size is different from the original four tyres and I can not drive the car more than 80 kms with this stepney.
It is highly unexpected from a company of your repute. We were never informed about the different stepney size while purchasing it in the first place, plus this the quality of the tires used by your company envolopes me in delimma that buying Volkswagen was the right decision or not?
I expect an urgent addressal for my complain with the change of the burst tire as well as the proper stepney within 48 hours.

I am highly disappointed as I called the local volkswagon showroom, there contact number[protected] do not exist. I even spoke to the sales team expecting any help from them, but to my surprise they hung up by saying service team will get back to me in 5 minutes. This mail is being sent to you excatly after 30 minutes of me testing my patience.

Regards
Pooja Khanna