[Resolved] Volkswagen India — unavailability and lack of support to get abs sensor parts | |||
I have requested and complained since 2 months about my polo Car mh02br 831 - 2 abs sensors which have conked off (And been checked twice by mr faisal) at volkswagen parsi panchayat road andheri east service centre after which my speedometre and petrol gauge has also failed and doesnt work. So many issues here : 1) every two days every week every date vw staff has given me they have not helped and said “ parts havent come mam”.. 2) i called the manager of service station ph no : [protected]. 3) several times and she is yet to revert on status of my sensors! 4) i cannot drive my car anymore as even the catalyst is giving oroblems which mr faisal checked when i took car to the service station again. 5) i am spending 2/3k min on ubers and cabs every week because of my cars issues. 6) this is ridiculous and to see vw after sales service go down to this level is shocking! Please revert and find me a solution urgently as i would be driving at a huge risk to my life and the brand vw!!! Thank you! Was this information helpful? | |||
Dec 26, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 25, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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