[Resolved]  Volkswagen India — Unethical practice by kirti nagar delhi volkswagen

Address:New Delhi, Delhi, 110035

Hi

Recently the storage box of my polo dashboard was broken. I go to kirti nagar centre and there service head mr sachin attend the case and told that in volkswagen seperate part not possible so whole dashboard to be changed. The cost for same will be appx rs[protected] for dashboard and 4000 for fitting)
I argue but he deny.

Then i go to jahangirpuri centre and mr rohit attend. He is very genuine person and changed the broken part itself in rs 2050 only.

How can volkswagen policy differ in two centres.
This show clearly that kirti nagar centre is cheating customers and making unethical money


Vinod bansal
[protected]
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Aug 6, 2021
Complaint marked as Resolved 
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Hi

recently the storage box of my polo dashboard was broken. i go to kirti nagar centre and there service head mr sachin attend the case and told that in volkswagen seperate part not possible so whole dashboard to be changed. The cost for same will be appx Rs[protected] for dashboard and 4000 for fitting)
i argue but he deny.

Then i go to jahangirpuri centre and mr rohit attend. he is very genuine person and changed the broken part itself in Rs 2050 only.

How can volkswagen policy differ in two centres.
this show clearly that kirti nagar centre is cheating customers and making unethical money


Vinod Bansal
[protected]
Dear Sir/Ma’am,

Thank you for sharing feedback, we understand your query has been resolved.

We thank you for being our valuable customer. Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

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