[Resolved]  Volkswagen India — unprofessional attitude and service

Address:

143001

Dear Sir,

I have Volkswagon Polo which i gave for service last week at Volkswagon, Amritsar center. I was informed that its oil cooler and water body needs to be replaced. but it is out of stock at the centre and i have to deposit advance of Rs 5000 to book order for that spare part. the spare part was estimated around 35, 000 inr. But its been a week now and that order is not available till now. I am bound by my faulty car and had to cancel my urgent errands this week. They did not even provide me subsitute car for service for the period.

i am also very disappointed with the service advisors behavior, Mr Arvind Samyal([protected]). Firstly, he almost wasted my entire day to accept the car for service and when after 2-3 days, i called him to know status, he told to call me back but they then his contact number was coming switch off or out of service. Same was case with their landline number and this other service advisor. they turn off their phones. So I had to physically reach out at service center twice in scorching sun in an auto to know the status of the car. This is highly unexpected and unprofessional from a so called reputed brand like you.

Volkswagon service is extremely poor and they have very few service stations, this is not the first time I am facing this problem, it seems it was my biggest mistake to buy Volkswagon Car, they have no infrastructure and availability of spares. I will not suggest anyone to buy Volkswagon Car. Even for small service parts, they take weeks and are have unprofessional service staff.