Volkswagen India — unprofessional behavior

I visited frontier volkswagen service centre, Gurugram(Haryana) on 16th December, 2020.My appointment time was 9.30am and i reached service centre at 9.25am.There was no customer there as yet, and still my job card was made arnd 10.10am.hence i had to wait approx 40min to get the job card open and let the service of my car start.
2 days before i received whatsapp message from service centre asking to give 5star rating on customer feedback to which i replied il see.On this, the person requested again to give them 5star rating and share if i had any issue, on sharing the issue the person remained mum and till date no action or revert has been recieved by me from them.
Infact, i was told that the car would be given to me by 3-3.30pm only, but it was me who was standing on the head and getting things done timely, and hence i got the car timely too though.
Request you to look into the matter as we owe such a wonderfull product but dont want or expect these kind of services from VW.
Thanks.
Regards,
Vishesh