[Resolved] Volkswagen India — unprofessional service center executives

Unni Pillai

Address:

Pune, Maharashtra, 411005

Went to vidyut motors, shivaji nagar, pune for a suspension problem. They replaced the suspension boot and front wheel bearing and told me the problem is solved. Infact there was no change in the problem during the test drive. The problem remained as it is. They told me they will fix the problem during next visit. Very unprofessional service attendants and they told me two days delivery and after 5 days of frequent calling they gave me the car, that too without solving the issue. Volkswagen is a good car but the service centers are the worst. Please look into the issue asap because the service centers are ruining the reputation of vw. Please keep trained mechanics and service center executives to save vw reputation. No value for time. Please deliver the car in promised date and time.

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Jun 22, 2018

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

May 22, 2018

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you to please share your car registration no and Contact number . in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India
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