[Resolved] Volkswagen India — urgent. diesel leak | |
We gave our volkswagen vento for repair to kollam volkswagen authorised dealer. We were informed about injector problem in cylinder two which was replaced n car was delivered. V had a smell of kerosene from the car for which v called the service engineer. He reassured us that there is no problem n the vehicle is perfect and can be taken for long distance travell. Following which just three days after receiving the car from service station we traveled to munnar. On the way v realised that there was frank diesel leak from the injector site. This is a major negligence from the service station part. And now we are stranded in munnar but v are getting irresponsible replies from the service station. Do rectify the issue promptly or v will be forced to file a suite against the company for negligence and putting our lives in danger Contact number [protected] [protected] [protected] +1 videos Was this information helpful? | |
Jan 2, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Nov 28, 2018 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |
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Vehicle given to Autobahn Kurla work Shop in Mumbai for minor denting, painting and service job. Vehicle held back for 21 days against a job of less than 7 days.unresolved - Deep scars, spots, rough ends, lacquer spotting, edges not painted, dust particles remain.interiors spoilt with black finger marks and stains on seat, half tank fuel consumed.
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