Volkswagen India — Urgent: Escalation of Ongoing Fuel Injector Issues and Unprofessional Behaviour of GM-Lucknow

Dear Team,

I hope this email finds you well. I am writing to express my deep concern and disappointment regarding the persistent issues I have been facing with my Volkswagen Ameo DSG and the unsatisfactory response from your team, particularly the Workshop General Manager- Saroj Das: Lucknow, U.P, India; for my car number UP27AJ0303 (Owner Name: Premwati).

I have been a loyal customer of Volkswagen for the past 6 years, and I have always admired the brand's commitment to quality and customer satisfaction. However, my recent experience with my Volkswagen Ameo has left me extremely dissatisfied and frustrated.

The primary issue I have been facing is the recurrent failure of the fuel injector in my car. Despite having the fuel injector replaced multiple times, the problem continues to persist. I have visited your service center on five occasions for the same issue, and unfortunately, each time the problem reappears shortly after. This not only raises concerns about the quality of the replacement parts but also suggests a deeper underlying problem that has not been properly diagnosed and addressed.

Furthermore, I am deeply disheartened by the behavior displayed by the local Volkswagen General Manager during the entire process. His demeanor has been consistently rude and unhelpful. Instead of providing concrete solutions and addressing my concerns, he has shown a lack of empathy and understanding. I was shocked when he chose to focus on a trivial matter such as my decision to replace the car battery from a local shop rather than your service center. Such an approach not only diverts attention from the main issue but also portrays a disregard for genuine customer concerns.

As a customer who has invested in your brand, I believe I deserve to be treated with respect and professionalism. I have always chosen Volkswagen not only for the quality of your vehicles but also for the excellence of your customer service. However, my recent experience has shattered my confidence in your company's ability to deliver on these expectations.

I kindly request your immediate intervention in this matter. I implore you to direct your team to thoroughly investigate the root cause of the fuel injector problem and provide a definitive solution. Additionally, I believe it is crucial to address the unprofessional behavior of the General Manager and ensure that such behavior is not tolerated within your organization.

I am hopeful that my concerns will be taken seriously and that you will take the necessary steps to rectify the situation. I am committed to finding a resolution that upholds the reputation and values of Volkswagen. I look forward to your prompt response and a positive resolution to this matter.

Thank you for your attention and understanding.

Sincerely,

Shubham Singh
+91-[protected], +91-[protected]