[Resolved]  Volkswagen India — Vento 1.5l highline

Address:	400058
Website:	customer complaints ,Indian consumer complaints forum

I am completely dissatisfied by the way automark has given the delivery of my vehicle bearing no. Mh12 mw9567.

On the day of the delivery i. E. 14th jun 2016 itself while handing over the vehicle front door (Driverside) could not open with the key while all the other doors could open. This was the serious safety issue and manufacturing problem which must be reported to the company. And if this has happened now it can happen any other time causing serious problem on the road.

The vehicle has to be sent to service centre in andheri (East) to repair. To my surprise when the vehicle came back i could see the handle of the vehicle was blackened out with grease and could not be cleaned by the cloth. I could not even think that it is a new vehicle. Both the right side doors had the black marks all over. Nobody even bothered to clean. This is total negligence on the service center as well as the show room personnel.

On the second day when i took the vehicle out to the temple in prabhadevi throughout the travel time till returning home i could feel the vehicle is shifting to left side and had to continually controlled to keep it steady. This is absolutely unacceptable. I was told by your show room people that this can happen. That again has given me a shock of my life. If the company like volswagen is accepting such serious mistakes on the safety side so casually then i have made a big mistake is selecting the vehicle from you. I am now expecting few more shocks to come.

Other thing what i observed is that the amount of enthusiasm that your people show in getting the orders equally irresponsible and funny way they are “attempting” to serve the customer. You do not have drivers. They are all the time busy. I am asking for the show room manager to respond and talk to me. He is busy somewhere else. No time for him to attend to dissatisfied customer. You cannot just leave us to the front desk customer care ladies to reply to us when we as customer know very well that they cannot do anything unless their boss decides otherwise.

The vehicle is still at the show room and i was told that it will go tomorrow to the ‘same service center “ may be for wheel balancing and alignment? God knows.

After paying nearly rs. 13 lacs i am completely dis-satisfied with the performance of the vehicle and also with your service mentality. My confidence is completely shaken. Please note that no amount of oral guarantees will satisfy me. Therefore i suggest i will need written assurance & guarantee regarding what has happened to the vehicle right form the day 1 and what corrective action has been taken on the same. If it happens again what action you will take. I think that is fair enough besides fully satisfying me with the action taken and trials.

In absence of this i reserve the right not to take back such repaired vehicle.

Regards

C s malvankar