[Resolved] Volkswagen India — Vento car repairs & servicing estimate issues

MRS KASTURI SUKUMAR

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 410210

My vento petrol highline car mh46p1652, was given for repairs at autobahn navi mumbai on the 29th of may with subsequent 40 point check up & servicing. To my surprise the insurance estimate was highly inflated and customer has to pay 45 percent of the total amount. Regarding servicing, for last 4 days i am getting calls from the service station saying that there is multiple defects in my vehicle, i fail to understand does it take so long for checkup. Needless to say parts estimate is ever increasing day by day, my vehicle is still at the service centre. Request you to look into the matter of irregularity in this regard asap.
Capt a g unniraj
Mob.[protected] / [protected]

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Jul 25, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger cars!

We value your association with our brand, and appreciate the time you have invested in sharing your feedback.

We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website.

In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in

We thank you for being our valuable customer.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

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