[Resolved] Volkswagen India — Vento diesel automatic | |||||
My car has been giving me some or the issues since I have purchased. Most of the problems remain unresolved or not upto my satisfaction even after Sending the car to the workshop multiple times. Now after the 3rd service the car comes back with most of the issues unresolved, foes to the workshop again and this time the car's battery has stopped functioning. I am not sure how is that possible unless there was a manufacturing defect of has been mixed up with some other battery at the workshop as the car has been running on a daily basis. Request you to help me with a solution as I had invested in all possible protection plans like extended warranty, RSA, AMC at the time of purchase and still there isn't anything to take care of the problem. Hoping to hear a positive response soon so that I can continue to trust Volkswagen as a brand going forward as well. Was this information helpful? | |||||
May 9, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Apr 08, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 27th March, 2017. We have not received any response to our request 27th March, 2017 dated for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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This is just the starting of your problems with Volkswagen at later stages you will be surprised that they will make you run your vehicle with defective parts and will be waiting to give to you a high value quotation for repairs and change of engine after they the vehicle and then they will ask you to sell off your car and cheat some person ahead of you i ONCE USE TO TRUST THIS BRAND AND THEIR VEHICLES BUT NOT ANY MORE LEARNT IT THE HARD WAY WITH EXPERIENCE
Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed
How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.
Support from Indian citizens like you who can quote their similar experiences would be a real added advantage just a few minutes of your time to teach these MNC a lesson. Please feel free to contact me as your comments will help us to get justice in the courts.
Aspi Pooniwala
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