[Resolved] Volkswagen India — vento diesel of 2013 november manufacturing | |||
Hi, i sent my car vw vento highline to east delhi dealership for service which is covered under amc and this car is serviced previously under amc on regular basis and car is just driven 15500 kms and now i asked the dealer for the 4th amc service and car was not having any issues and surprisingly i received a call from delaer person about that sr we were supposed to deliver your car to you in the evening but suddenly a alarm cam and it is related to third injector and we have to replace it. Now tell what is this if the car was fine and not having any issues why the dealer is asking about the 3rd injector replacement. As all are aware vw boast about its quality that you can service your once in a year or after every15000 kms then tell me how my car which is run on 15500 kms in last 4 years is having such a issue suddenly and that too at the dealer end. Is this the vw new trick to earn money through their dealers and are harrassing the customers. I have told to dealer that you took my car in good condition then deliver my car in good condition only as i will not pay anything to you. As every one is aware of the vw scandal of the fuel emission, now i think it is something which is related to that faulty system. Was this information helpful? | |||
Oct 19, 2017 Complaint marked as Resolved Dealer changed the injector free of cost as good will from VW but it took total 6 days for overall process Volkswagen India customer support has been notified about the posted complaint. Verified Support Oct 28, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand, and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries un addressed, please feel free to contact us at[protected] or write to us on customer.[protected]@volkswagen.co.in We thank you for being our valuable customer. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in | |||
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