[Resolved] Volkswagen India — Vento - Faulty Injector

ayus Rete

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala, 695001

My 2012 Vento TDi has done 44400 kms. On 9th Jan 2017, the car started knocking.GLOW PLUG and EMISSION warning lamps flashing. Took it to VW service Center in TVM. They have said the issue is with a faulty fuel injector. The reason for this is bad fuel. If that is the case, then my fuel filter should give away first. I changed it some 3 months back.

VW is charging me for what is actually a manufacturing defect. With the recent emission control, I doubt if its even this.

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Mar 2, 2017

Complaint marked as Resolved

Volkswagen India customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd.

We request you once again please share your car registration no. & contact details in order to enable us to address to your Query/Concern.

Assuring you our best services always.

Yours’ Sincerely,

Customer Care
Volkswagen Passenger Cars India

For Enquiries/ Complaints[protected]
For Road Side Assistance[protected] /[protected]
E-mail customer.[protected]@volkswagen.co.in.
Website www.volkswagen.co.in

Verified Support

Jan 28, 2017

Volkswagen India Customer Care's response Dear Sir/Ma’am,

Greetings from Volkswagen Passenger Cars!

This is in reference to your feedback dated 10th Januray, 2017.

We have not received any response to our request dated 21st january, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern.

We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction.

In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected].

We value your association with us, assuring you our best services always.

Yours’ Sincerely,
Customer Care
Volkswagen Passenger Cars India