[Resolved] Volkswagen India — vento highline diesel | |
I bought a vento highline diesel in december 2010.in march 2015, the car developed engine problem after doing 40k kms. The vehicle was towed to evm service centre in ernakulam and the problem was traced to one defective fuel injector. Once this was replaced, the car still gave problems. Finally all the 4 fuel injectors were replaced with so called modified filters. We were told that there is a 2 year warranty on these new injectors. In august 2017, whilst on my way to kottayam from ernakulam, the car stalled. On calling the vw helpline, i was told to drive the car slowly to the kottayam service centre. After arrival at the service centre, on investigation i was told that no.4 fuel injector is defective and needs to be replaced. Cost was 24k for one injector. On demanding an explanation as to the failure of this part, the reason given was adultrated fuel. On arguing that why only the vento has injector problem and no other brand having this issue despite using same fuel, they had no answer. I strongly feel that vw cars are not suited for indian roads. Frequent breakdowns coupled with high maintenance costs is the norm with vw vehicles. I made a big mistake by opting for this brand. My honest advice to prospective vw customers - do not buy vw vehicles. When i expressed my desire to go for a vw, i was strongly advised against this idea. But i ignored this valuable advise which i deeply regret. Was this information helpful? | |
Oct 5, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Aug 19, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your complaint received through Consumer complaint website addressed to Volkswagen Group Sales India Pvt. Ltd. We request you to please share your car registration no. & contact details in order to enable us to address to your Query/Concern. Assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India For Enquiries/ Complaints[protected] For Road Side Assistance[protected] /[protected] E-mail customer.[protected]@volkswagen.co.in. Website www.volkswagen.co.in Verified Support Aug 26, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 5th Aug, 2017. We have not received any response to our request dated 25th August, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |
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Company dealer us not give a satisfaction answer.and i was puchase jetta 2014 and now one tire was default . I was purchased these jetta because I was see these car safety. But now i dont feel safety in these car . SO ALL PEOPLE I REQUEST DO NOT BUY VALKSWAGEN CAR.
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