[Resolved] Volkswagen India — Vento tdi pathetic service and rising cost of service | |||||
Pathetic service and a clear loot at midc navi mumbai volkswagen service centre. service centre employees care a damn about customers and their valuable car (s). sole motto of all of them is to make increased bill for any work done on car and take as many days as they can for even a small work. No control or professionalism at service centre. only what matters is money. I am not sure if that is also the motive of autobahn owners / top management. i urge top management of autobahn to look at improving the quality and professionalism in service centre employees and do look at the rising cost of service. Was this information helpful? | |||||
May 30, 2017 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support Apr 29, 2017 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger Cars! This is in reference to your feedback dated 10th Apr, 2017. We have not received any response to our request dated 22nd Apr, 2017 for sharing with us your car registration no. & contact details in order to enable us to address to your Query/Concern. We understand, your concern is resolved and performance of your vehicle is meeting your utmost satisfaction. In case of any further support of clarification please feel free to contact us at customer.[protected]@volkswagen.co.in or[protected]. We value your association with us, assuring you our best services always. Yours’ Sincerely, Customer Care Volkswagen Passenger Cars India | |||||
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Am surprised that they are waiting to give to you a high value quotation for repairs and change of engine after they ruin the vehicle and then they will ask you to sell off your car and cheat some person ahead of you
Yours is not an isolated complain regarding negligence and unprofessional and indifferent attitude of Volkswagen it starts right from the senior level management. The company thinks just because its a big cooperate brand and none o[censored]s Indians would waste time to take them to task they behave in this manner and provide us with substandard products poor cheat service I am having proof of their cheating and fraud committed toward me. They have given to me a vehicle with defective parts which they neglected or could not detect or did not change on purpose so that my car could be ruined to a state of beyond reasonable and viable responsible financial repairs Since last six months my vehicle is lying with their service center and there is not a word of response in spite of sending them legal notice. They cannot reply as they know what fraud they have committed
How rightfully in other countries put their MD behind bars for cheating here the process is long but I am filing case against Volkswagen as I have enough evidence to prove their fraud and cheating.
Support from Indian citizens like you who can quote their similar experiences would be a real added advantage just a few minutes of your time to teach these MNC a lesson. Please feel free to contact me as your comments will help us to get justice in the courts.
Aspi Pooniwala
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