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Volkswagen India — vento tdi problems after software update

We own a 2012 volkswagen vento 1.6 cr car with registration number mh 31 - ea410

Was a very happy customer of vw with the car performing

A software update was done to my car which has resulted in many problems in my car.

Fault in engine light on dashboard was on
Reduced power
Increased engine noise
Egr valve failures
Injector failures
Dpf filter blockages
Reduced mpg / fuel efficiency etc

Before submitting my car for software update i gave my car for complete check up as my service was due so i asked the service manager to check my car tell is everything fine. He called me after 1hr 30 mins and told me that car is perfect and very smooth just servicing will do. Than i agreed for software update.

While takeing the delivery i saw fault in engine light on dashboard was on. I took my car directly to vw nagpur (Sadiq motors). Without touching my car adviser told me egr valve failures, injector failures, dpf filter blockages. He told me it will estimate cost you 60k without touching my car. How can that be possible just after software update.

While taking delivery of the car, there was considerable increase in engine noise levels of the car, there was more vibrations from the engine than what it was before, there was decrease in power of the car and some intermittent jerking of the car once in a while.

Promptly complained to the service adviser about the charge in behavior of the car. Adviser took my car to service center not just once but thrice.

But there was no decrease in engine noise nor vibrations as told by the adviser.

Now to the issue, my car has run around 5k kms, while traveling with family members in the car on 18th november 2017, night, all of a sudden the there was loss of power from the car with the engine check light on. Limped home which was quite nearby.
Called up the next 19-nov-2017 on mysore road service centre but was not answered as it was a sunday. Called on monday and was asked to bring it to service centre, limped to the service centre, service advisor told they need to scan the car for issues and told that they would call back with the results of the scan.

Simple i understand vw has changed my parts or damaged my parts to earn some money from me.

Volkswagen is trying to dupe people into thinking that there is no problem with their software update but we know clearly that is not the case, and there are numerous issues after the software update, not only in india but all over the world, with complaints about -

Reduced power
Increased engine noise
Egr valve failures
Injector failures
Dpf filter blockages
Reduced mpg / fuel efficiency.

It is just looking like after a software update you screen will broke down and you need to change it. Please dont play with your loyal customers.

To mask the short comings of your mistakes and inefficiency you're taking your loyal customers for a ride...?

Didn't expect this from such reputed brand like yours.

Now what else is this than quite clear erosion of trust that we had in volkswagen...?

Complaint Status


[Mar 16, 2018] Volkswagen India customer support has been notified about the posted complaint.
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