[Resolved] Volkswagen India — vento turbo complaint | |||
This is regarding a persisting complaint on my volkswagen vento car. I have been servicing my car regularly, replacing parts as specified, using only shell diesel after i had 3 fuel injectors replaced. The glowplug light goes on and speed automatically comes to 90 or 100 kmph when i reach 120 kmph speed in my car or the rpm goes to 3000. For this i have left the car in kun volkswagen, chennai. They couldnt fix even after 4 attempts. Every week they would say they have done a test run but when i take the car in highways, i see the same issue. They have replaced turbo hose, pressure sensor and turbo wiring. I paid around 13000 rs for nofix service. Later i have give the car to sundaram motors, chennai. They replaced egr. Still the same issue continues. And for the 7th time, sundram motors advised me to replace the turbo which would cost a bomb for me or for any customer. I have made multiple complaints (Med26314, ccr167821, ccr162870) to vw india but the complaints are just forwarded to the service center. So please do not forward the complaint to dealers or service centers This is a repeated issue and service center couldnt help about it but to replace the turbo which costs about 160000 rupees. My car has run 110000 kms and i have done all the periodic service properly. This is clearly a manufacturing defect which volkswagen has to do replacement in good will. Don't punish the customers for trusting and buying a vw car Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Volkswagen India customer support has been notified about the posted complaint. Verified Support May 21, 2019 Volkswagen India Customer Care's response Dear Sir/Ma’am, Greetings from Volkswagen Passenger cars! We value your association with our brand and appreciate the time you have invested in sharing your feedback. We understand your query has been resolved and addressed by our dealer partner, request you to kindly mark it as resolved on the consumer forum website. In case there are any queries unaddressed, please feel free to contact us at[protected] or write to us on customer.[protected]@Volkswagen.co.in We thank you for being our valued customer. Assuring you of our best services always. | |||
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Left Side mirror not functioning properly, no physical damage on it, still VW not ready to claim in warranty. Very disappointing.. poor service experience ever..
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